Please note:
If your order is pending for more than 2 days then this can mean a couple of things. We may have unexpectedly run out of stock, although this is rare. We may have found the stock, but it has been damaged in the warehouse. Either way, we will endeavour to replace the stock and get the item to you as soon as possible.
Delivery is generally 4-12 working days after the status is 'Completed/Shipped'.
What if my item(s) get lost in the post?
Orders are sent by post and will typically arrive within 6-14 working days. Due to the postal systems and customs unpredictability, we have to allow up to 14 days before we can assume that the order has been lost. After 15 days, if your order has still not arrived, please let us know by sending us an email, making sure you select be careful to include all the information requested.
What if some of the items I've ordered are missing?
We generally send each part of your order separately, to make sure you get everything as quickly as possible. Please don't worry if it doesn't all arrive at the same time - multiple items may arrive over the course of a couple of days.
What if the item(s) are damaged when they arrive?
If your item arrives damaged then let us know by using the information on the 'Contact Us' page, making sure you email us with 'Damaged Items' as the email header - be careful to include all the information requested.
What if the item(s) are faulty when they arrive?
If your item arrives damaged then let us know by using the information on the 'Contact Us' page, making sure you email us with 'Damaged Items' as the email header. Please try the item on more than one player - we can then confirm the issue is definitely with the item. This will ensure the replacement service is as quick as it should be.
What about returns?
Due to the nature of the product we do not take returns, however if in our error we make a shipping mistake such as sending you the wrong item at our discretion we can remedy this.
Returns whicha are unauthorized or without substanial warrent will not be refunded unless prior arrangements are made.
Who pays for the postage of returned goods?
If the goods are being returned due to a fault or down to an error by SpiceSale.us, all postage costs will be covered. In all other instances you will be responsible for return postage.
How do I cancel my order?
The easiest way for you to cancel your order is by clicking on 'My Account'. In the following screen simply highlight the order and click 'Cancel this item'. If this option isn't available, the item will have already been processed by our warehouse team. In this instance please follow our guidance above under 'What if the item is no longer required?'.
Are you experiencing problems using the site?
Please let us know if you are experiencing difficulties with the site. Your problems are our problems and with your help we can fix them quicker. Please provide as much information as possible. In the first instance, please let us know by using the details on the 'Contact Us' page to get in touch with us. If the problem is affecting this section of the site you can e-mail us directly at spi997@spicesale.us, providing as much information as possible including details of your browser, where in the site the problem arose, error messages, what you were doing and any other bits and pieces that may help us. Please note that this e-mail address must only be used for technical issues.
